Forti di una storia lunga quasi di 150 anni, siamo in prima linea per ripensare e migliorare la vita di tutti i giorni. Oggi e per le generazioni future. Con l’aiuto dei nostri brand e delle nostre tecnologie innovative e sostenibili, in ogni team in tutto il mondo. Henkel occupa posizioni di leadership sia nel mercato al consumo che in quello industriale: Il nostro portafoglio include ben noti prodotti per la cura dei capelli, detersivi per il bucato, ammorbidenti, ma anche adesivi, sigillanti e rivestimenti funzionali.
Customer Excellence Coordinator
Solliciteer voor deze functie
Over deze vacature
About this position
At Henkel, you can build on a strong legacy and continuously shape the future through your ideas, skills, and ambition. Joining our Adhesive Technologies business means becoming part of a global leader in adhesives, sealants, and functional coatings.
Following Henkel's acquisition of Seal For Life Industries in 2024, the STOPAQ® business in Stadskanaal continues to deliver industry-leading corrosion prevention and sealing solutions for critical infrastructure worldwide. At our Stadskanaal manufacturing site, we produce innovative solutions under the STOPAQ® and EASYQOTE® brands, helping customers protect and extend the lifecycle of critical assets in industries such as energy, oil & gas, renewable energy, and industrial manufacturing. Our technologies improve asset reliability, reduce maintenance costs, and provide long-term protection in some of the world's most demanding environments.
To support our continued growth, we are looking for a Customer Excellence Coordinator to join our Customer Excellence team in Stadskanaal. In this role, you will serve as a key link between customers, sales, production, logistics, and finance, ensuring an excellent customer experience throughout the entire order-to-delivery process. You will play a vital role in supporting our global customer base by coordinating orders, managing export documentation, organizing transportation, and driving operational excellence across the supply chain.
What you will do
- Manage customer quotations, order processing, and related administrative activities.
- Enter and maintain sales orders in SAP/ERP systems and ensure accurate order documentation.
- Coordinate order fulfillment activities with production, warehouse, purchasing, and logistics teams.
- Organize domestic and international transportation and monitor shipment progress.
- Create and process invoices and support customer billing activities.
- Prepare and manage export documentation for international shipments.
- Process Letters of Credit (LCs) and support international trade transactions.
- Collaborate with Finance on debtor management and payment follow-up.
- Handle customer returns, claims, and issue resolution activities.
- Inform customers about product availability and delivery schedules.
- Support customer training events and maintain communication with certified applicators.
- Prepare certifications, passes, customer records, and customer-related documentation.
- Provide commercial and operational support to sales managers and other stakeholders.
- Contribute to continuous improvement initiatives aimed at enhancing customer service and operational excellence.
What makes you a good fit
- Bachelor's degree or equivalent qualification in Business Administration, Commercial Economics, Supply Chain, or a related field.
- Minimum 3 years of experience in customer service, sales support, order management, or a similar customer-facing operational role.
- Experience within an international manufacturing, industrial, or export-oriented environment is preferred.
- Excellent communication skills in both Dutch and English, written and spoken.
- Strong organizational skills and ability to manage multiple priorities simultaneously.
- Customer-focused mindset with a proactive and solution-oriented approach.
- Experience with international trade documentation, export processes, and payment methods such as Letters of Credit is an advantage.
- High level of accuracy, ownership, and attention to detail.
- Proficiency in Microsoft Office; ERP system experience is considered a plus.
Some perks of joining Henkel
- Competitive salary aligned with your experience and qualifications.
- Annual bonus opportunity.
- 13th-month salary.
- 24 holidays and 11,5 ADV days.
- Attractive pension scheme and additional employee benefits.
- Opportunities for professional development within a global organization.
- International exposure through collaboration with customers and colleagues worldwide.
- Inclusive and supportive working environment where your contributions make a real impact.
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
Job ID: 26099601
Locaties van jobs: Netherlands, Groningen, Stadskanaal
Contactgegevens voor toepassingsgerelateerde vragen: recruitment.benelux@henkel.com
Gebruik dit e-mailadres a.u.b. niet voor het versturen van uw sollicitatie of CV. Om te solliciteren, klik op de "Solliciteer voor deze functie" knop hierboven. Per e-mail verzonden sollicitaties worden niet in behandeling genomen.
Deadline sollicitaties: Zolang de vacature op onze Career Site staat, ontvangen wij graag uw sollicitatie!
Job-Center: Als u al een aanvraag hebt ingediend, kunt u hier uw account aanmaken of inloggen om de status van uw sollicitatie te controleren. Als u een nieuwe account aanmaakt, gebruik dan het e-mailadres waarmee u uw hebt sollicitatie ingediend.
Chi siamo
FAQ
Sono interessato a diverse posizioni. Posso candidarmi per più posizioni contemporaneamente?
Sì, è sufficiente compilare il tuo profilo nel nostro sistema di candidatura online. Una volta completato il tuo profilo online, puoi candidarti per più posizioni.
L'offerta di lavoro è scritta in inglese: devo scrivere anche la mia candidatura in inglese?
Sì, grazie! Henkel è un'azienda internazionale e collaborerai con colleghi provenienti da tutto il mondo. Ecco perché l'inglese è la nostra lingua aziendale ufficiale.
Come linea guida generale, ti consigliamo di scrivere la tua candidatura nella stessa lingua dell'annuncio di lavoro. Ciò contribuisce a garantire chiarezza e coerenza durante tutto il processo di selezione.
Durante il processo di selezione ricevo un feedback sullo stato della mia candidatura?
Ogni ruolo in Henkel è unico, così come ogni candidato.
Trovare la giusta corrispondenza è importante, non solo per noi, ma anche per te. Ci impegniamo a garantire che il candidato e l'azienda siano perfettamente compatibili. I candidati possono sempre verificare lo stato della loro candidatura nel loro profilo.
Durante l'intero processo di assunzione, ti terremo informato/a e ti forniremo un feedback in ogni fase. Il tuo percorso con Henkel inizia con trasparenza e rispetto reciproco.
Chi devo contattare se ho domande sulla mia candidatura?
Il nostro team di recruiter è a tua disposizione per qualsiasi domanda o richiesta tu possa avere durante il processo di selezione.
Non esitare a contattare il team qui. Saremo contenti di aiutarti!