Forti di una storia lunga quasi di 150 anni, siamo in prima linea per ripensare e migliorare la vita di tutti i giorni. Oggi e per le generazioni future. Con l’aiuto dei nostri brand e delle nostre tecnologie innovative e sostenibili, in ogni team in tutto il mondo. Henkel occupa posizioni di leadership sia nel mercato al consumo che in quello industriale: Il nostro portafoglio include ben noti prodotti per la cura dei capelli, detersivi per il bucato, ammorbidenti, ma anche adesivi, sigillanti e rivestimenti funzionali.
Specialist Technical Info Services
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About this position
What you´ll do
- Handle and resolve medium‑complexity customer inquiries independently, providing product, application and technical guidance across multiple topics and contact channels (phone, email) in a timely manner according to SLA.
- Leverage technical knowledge by demonstrating extended knowledge of portfolio and handling requests requiring a medium level of guidance.
- Maintain data accuracy in CRM tools, including contact and account creation, correct categorization, and data quality compliance.
- Participate in relevant technical trainings as defined in the onboarding and development plan.
- Identify and handle potential sales leads, ensuring proper follow‑up with the corresponding Sales Representative or Inside Sales team.
- Share knowledge and best practices within GTIS, including mentoring and training new TIS specialists.
- Collaborate and actively participate with stakeholders to ensure alignment, effective communication, and successful outcomes.
- Maintain technical databases, including translations and ad‑hoc tasks as requested by Business Partners and Leadership.
- Apply Quality Management System in accordance to ISO 9001:2015 norm in the daily activities and identify continuous improvement opportunities in the process.
- Support leadership in adhoc. requests related to the harmonization of processes, standardization, representation of the team, knowledge sharing, KPIs reporting among others.
What makes you a good fit
- Studies within Engineering or Technical Field is preferred.
- English proficiency for internal communication in an international environment.
- Minimum 1-2 years of experience in customer care, customer support, inside sales support, or another customer-facing role.
- Strong customer orientation with a confident, professional, and empathetic communication style (consultative approach).
- Curiosity and learning agility, you enjoy mastering technical topics and explaining them clearly to others.
- Ability to prioritize and stay solution-focused in a dynamic, high-contact environment.
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Comprehensive Group Insurance Scheme
- Annual Physical Examination
- Flexible Benefits cover for dependents
- Company Products Discount
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26095849
Job Locations: China, Shanghai, Shanghai
Contact information for application-related questions: Henkel.GCN.Recruitment@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
Chi siamo
FAQ
Sono interessato a più posizioni. Posso candidarmi per più posizioni allo stesso tempo?
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L’offerta di lavoro è scritta in inglese – dovrei candidarmi in inglese?
Si. Henkel è un’azienda internazionale e tu lavorerai con colleghi da tutto il mondo e l’inglese è la nostra lingua ufficiale. Generalmente, la regola è: fai la candidatura nella stessa lingua dell’offerta.
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