Forti di una storia lunga quasi di 150 anni, siamo in prima linea per ripensare e migliorare la vita di tutti i giorni. Oggi e per le generazioni future. Con l’aiuto dei nostri brand e delle nostre tecnologie innovative e sostenibili, in ogni team in tutto il mondo. Henkel occupa posizioni di leadership sia nel mercato al consumo che in quello industriale: Il nostro portafoglio include ben noti prodotti per la cura dei capelli, detersivi per il bucato, ammorbidenti, ma anche adesivi, sigillanti e rivestimenti funzionali.
Senior Customer Service Support Specialist (Thai Speaker)
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About this Position
As a Customer Service Support Specialist, you will play a pivotal role in facilitating seamless order processing and providing exceptional support to both customers and internal teams. This role offers a unique opportunity to drive operational excellence, support business functions with your technical expertise, and actively contribute to the company's mission of delivering top-tier customer service and operational support.
What you´ll do
- Process orders in SAP and Service Cloud for clients via email for accuracy and timely fulfilment
- Provide comprehensive support to Customers and Sales, Commercial, Sales, Customer Service and Supply Chain teams
- Perform administrative support for the process of Customer Service Support and handle Adhesive order entry processes
- Work on tasks as defined by Order to Cash (Asia Pacific) Customer Service Support team where employee is assigned
- Execute daily operations, support business and functions with relevant process / technical expertise
What makes you a good fit
- Bachelor's Degree in any field
- Preferably with at least three (3) years' experience in handling SAP, Order Entry Process, and Salesforce
- Proficiency in MS Excel is preferred; SAP knowledge in order entry is an advantage
- Must be detail oriented and customer-service oriented; continuous improvement mindset preferred
- Intermediate to advanced Thai language proficiency and with excellent English communication skills (verbal & written)
- Amenable to work on a dayshift schedule (9:00 AM to 6:00 PM), following local country holiday, and report on a hybrid work set-up in Ayala Avenue, Makati
Some perks of joining Henkel
- A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- HMO healthcare coverage plan
- Provident Fund
- Group Life and Personal Accident Insurance
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26096109
Job Locations: Philippines, National Capital Region, Makati
Contact information for application-related questions: talent.seaanz@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
Chi siamo
FAQ
Sono interessato a più posizioni. Posso candidarmi per più posizioni allo stesso tempo?
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L’offerta di lavoro è scritta in inglese – dovrei candidarmi in inglese?
Si. Henkel è un’azienda internazionale e tu lavorerai con colleghi da tutto il mondo e l’inglese è la nostra lingua ufficiale. Generalmente, la regola è: fai la candidatura nella stessa lingua dell’offerta.
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