Customer Service Specialist

接着技術 General Services Japan, Minoh, Osaka-Fu フルタイム 正規
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このポジションについて

We are looking for a customer-focused professional to drive excellent customer experience and act as a key point of contact for our clients. In this role, you will manage customer interactions, support order-to-cash processes, and collaborate with cross-functional teams to ensure high service quality and continuous improvement. 

職務内容

  • Act as the main point of contact (SPOC) for customers, managing end-to-end interactions and ensuring a seamless, customer-centric experience. Build strong relationships through proactive communication, handling inquiries, and driving customer satisfaction. 
  • Oversee customer-facing activities within the Order-to-Cash process, ensuring timely and high-quality service delivery. Support issue resolution while identifying opportunities to retain and grow business through customer interactions.
  • Maintain accurate customer data in CRM systems, develop call plans, and manage follow-ups. Utilize tools such as SAP and Service Cloud to drive efficiency, support business development, and enhance service quality.
  • Partner closely with internal teams (e.g., Supply Chain, Customer Service Excellence, Global Business Services) to align customer needs with operational capabilities and ensure effective execution.
  • Monitor performance through KPIs, identify improvement opportunities, and contribute to enhancing operational efficiency and customer experience. Support implementation of new processes, projects, and best practices.

適したスキル

  • Strong customer-centric mindset with a passion for delivering excellent service
  • High sense of ownership, responsibility, and accountability
  • Ability to remain resilient and maintain composure under pressure
  • Team-oriented with strong collaboration and communication skills
  • Experience using CRM systems and customer service tools (e.g., SAP, Service Cloud) is a plus
  • Strong organizational skills with the ability to manage priorities effectivel 
  • Native Japanese

Henkelに入社するメリット

  • スマートワークモデルにより、日本国外で年間最大30日の勤務が可能 
  • Triple two philosophyを推進する多様な国内外の成長機会
  • 健康および予防ケアプログラムによる世界的に統一された健康・福祉基準
  • 州の規定が存在しない場合、または補償が不十分な場合に、補足的な給付を提供 する社会給付世界的に、当社は性別に関係なく育児休暇を提供し、最低8週間の 完全有給休暇を保証
  • 自発的出資による従業員株式制度（給与の4%まで）およびHenkelマッチングシェ ア（追加の株式付与、従業員出資の33%）
  • 退職年金制度（企業型DCとCBの併用）
  • 病気休暇
  • 団体定期生命保険
  • 労働者災害保険

Henkel は、多種多様なバックグラウンド、ものの見方、人生経験を持つ人た ちの集まりです。従業員全員がそれぞれにユニークなことは、会社の強みだと思 っています。あなた自身のユニークさで、チームの一員になりましょう！全ての ジェンダー、出身地、文化、宗教、性的指向、障がい、世代の皆さんからの応募 をお待ちしています。

JOB ID: 26091653

ジョブロケーション: Japan, Osaka-Fu, Minoh

Contact information for application-related questions: recruitment.jp@henkel.com

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Chi siamo

Forti di una storia lunga quasi di 150 anni, siamo in prima linea per ripensare e migliorare la vita di tutti i giorni. Oggi e per le generazioni future. Con l’aiuto dei nostri brand e delle nostre tecnologie innovative e sostenibili, in ogni team in tutto il mondo. Henkel occupa posizioni di leadership sia nel mercato al consumo che in quello industriale: Il nostro portafoglio include ben noti prodotti per la cura dei capelli, detersivi per il bucato, ammorbidenti, ma anche adesivi, sigillanti e rivestimenti funzionali. 

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FAQ

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